FREE WORLDWIDE SHIPPING OVER £200
FREE WORLDWIDE SHIPPING OVER £200
Cart 0

Shipping & Returns

SHIPPING

Maì offers world-wide shipping, at the following rates:

 

UK SPECIAL DELIVERY (tracked & signed)

  • Light Shipping £6.50 for 1 or 2 jewellery boxes in a parcel (depends on weight);
  • Standard Shipping £12 for multiple jewellery boxes in a parcel;
  • Standard Plus Shipping £16.50 for packages under 2kg (planters and pottery);
  • Heavy Shipping £22 for more than 2kg orders.

 Expect your parcel within 2 working days from the shipping confirmation e-mail.

 

EUROPE (tracked)

  • Light Shipping £8.50 for 1 or 2 jewellery boxes in a parcel (depends on weight);
  • Standard Shipping £15 for multiple jewellery boxes in a parcel;
  • Standard Plus Shipping £18.50 for packages under 2kg (planters and pottery);
  • Heavy Shipping £30 for more than 2kg orders.

 Expect your parcel within 7 working days from the shipping confirmation e-mail.

 

REST OF THE WORLD (tracked)

  • Light Shipping £10 for 1 or 2 jewellery boxes in a parcel (depends on weight);
  • Standard Shipping £15 for multiple jewellery boxes in a parcel;
  • Standard Plus Shipping £25 for packages under 2kg (planters and pottery);
  • Heavy Shipping £40 for more than 2kg orders.

Expect your parcel within 10 working days from the shipping confirmation e-mail.

Please consider that the parcel may be held into customs for a few days.

 

Worldwide free shipping is available when spending over £200.

All orders will be shipped within a few days from receiving the payment. If any delays are expected on our end, we will be sure to let you know by reaching out to you via e-mail.

All the products are shipped from the United Kingdom. 

Please note that if you order multiple heavy items, they will be shipped in separate parcels (but you won't have to pay extra for shipping). 

 

RETURNS

You can return items to us by post within 15 days (from the day you receive your shipping confirmation e-mail) and you will be refunded with the payment method you used to place the order.

In the case of jewellery, you must return the item in its original case. Earrings cannot be returned for sanitary reasons. 

Please specify your order number by writing it directly onto the parcel you ship your order back in. 

 

REFUNDS

If your item appears faulty upon delivery, please contact hellomaiaccents@gmail.com and include photos of the product, in order for us to prompt a partial or full refund.

If you simply changed your mind, you will be only charged the original shipping cost, but will be refunded the whole amount for the product you have purchased.

Either way, please get in touch and we will be here to help!